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ABOUT
ABOUT
ABOUT US
Capital Consultant Corp. is a 100% wholly-owned subsidiary of 7-ELEVEN, providing services to major retail, distribution, and service industry customers throughout Taiwan. The company has received "ISO 9001:2015" international quality certification and offers services such as inventory counting, operational auditing, mystery shopping, market research, merchandising, digital media.
Starting in 2023, the company expanded its services to Shanghai, Zhejiang, and the Philippines, with major customers including 7-11 convenience stores in these regions. The company utilizes 30 years of service experience and technology to provide customers with high value-added retail management services, becoming a business partner that helps customers improve their business performance.
Quality Motto
Complying with legal requirements, customer specifications, and the "ISO 9001:2015" quality management system standard, we strive to continuously improve our service quality to meet customer expectations. We also allow all stakeholders to participate in this continuous improvement process
Quality Assurance
We execute standard procedures to achieve quality objectives.
Plan
Based on customer needs, we provide diagnosis and design specifications, and confirm review and acceptance standards with the customer.
Inference
We design effective service processes and exclusive operation standards for customers.
Do
We provide services according to the service specifications and take corrective actions immediately for any identified problems.
Action
We track customer satisfaction and feedback, and continuously address or improve every quality issue.
Quality Goals
Clients
Achieving the service level agreements agreed upon with customers.
Employees
Satisfied employees lead to satisfied customers, creating a sense of professionalism, value, and achievement among employees.
Shareholders
Achieving annual financial goals and adhering to the company's governance policies.
